Delivery & Returns

   Delivery

  • Orders are processed and usually ready for dispatch within 24 hours during weekdays,
  • You will be informed if a product is out of stock
  • Orders placed on a Friday afternoon or weekends, will be processed on Monday
  • Flat rate UK Mainland delivery delivery of £9.99
  • Free UK delivery of orders over £75
  • If you would like to place an order from outside of the UK mainland,please contact us and we will discuss options
  • If you are ordering pallet/wholesale/bulk loads, please contact us for delivery information
  • Orders are sent via a national carrier and require a signature
     Collection
  • Free collection from our factory on Stanmore in Bridgnorth is available; select this option when ordering. We will email you when your order is ready to collect
     Returns
  • Please contact us on 01746 218323 within 3 days or receiving your order to discuss issues regarding returns
  • Returns are usually accepted for unused, unopened products in their original packaging within 15 days of placing the order
  • We will email you the return details
  • Buyer to pay the postage cost of the return
  • On delivery of your order, please inspect to check for any damage, then sign as ‘damaged’
  • If your return is accepted we will refund the order cost
  • If we have sent an incorrect order, we will replace or refund, please contact us
  • This policy does not affect your statutory rights
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